Traffic Ticket Document Filing Service Terms & Conditions
- November 25, 2015
Here at TicketBust, we get you off. That is to say, we help you fight your traffic ticket!
Before "busting" your ticket with us, please take a moment to review the terms and conditions of our service. Just to be sure you understand and agree to them.
We're happy to address any questions you have about our terms, just email email@example.com
This Agreement is Between You and TicketBust:
These Terms and Conditions are an agreement between you and TicketBust.com ("TicketBust," or "we," "us," or "our" in this agreement) and applies to the products and services of TicketBust.com on all platforms and mediums (including the website TicketBust.com, our mobile website, apps, emails, and documents generated using TicketBust). By using TicketBust, you consent to all of our terms.
By using the TicketBust service, you acknowledge that:
- you have read and agreed to this agreement; and,
- that you are of age (at least 18) and legal capacity to enter into this agreement.
Anywhere in this agreement where we refer to your use of TicketBust or TicketBust service, we mean to include:
- documents or forms generated through TicketBust;
- the emails TicketBust sends out; and,
- content and functionality of any of TicketBust’s websites or applications.
Since we do plan on periodically updating this agreement, please check back here often.
TicketBust is a Legal Document Assistant, not a Law Firm:
TicketBust is a self-help Legal Document Assistant Service which prepares and completes a Trial by Written Declaration for you to submit to court in order to contest your traffic ticket.
A Trial by Written Declaration is a way to contest a traffic infraction ticket in
California, in writing, without having to make an appearance in court. The "Trial
by Written Declaration- defense package" ("the document," "legal document," or "documents,"
in this agreement), includes:
- a written defense statement;
- a Trial by Written Declaration (TR-205) form; and,
- instructions for your use in contesting a California traffic infraction ticket through a Trial by Written Declaration.
The TicketBust service uses document templates or forms which have been approved
by licensed attorneys; but, TicketBust is not a law firm, does not practice law,
and does not give legal advice. Therefore, we:
- don’t act as your attorneys;
- are not a substitute for an attorney’s advice;
- don’t have an attorney-client relationship with you; and,
We do not review any information you provide us for legal accuracy or sufficiency, draw legal conclusions, provide opinions about your answers on the online questionnaire, or apply the law to the facts of your situation.
In any action you take through TicketBust's services, you are representing yourself (e.g. you are a "defendant in pro per"), and it is your responsibility to meet any court deadlines (including submitting your documents to the court on time, posting bail on time, and complying with any court order or requirement relating to your ticket).
It is your responsibility to mail your completed Trial by Written Declaration documents to court along with your bail check in the amount specified by your court. The court must receive this no later than your due date. It is recommended that you send your documents along with your bail check by certified mail not later than 5 days prior to your due date.
State Specific Legal Notices:
Pursuant to California Civil Code Section 1789.3 and California Business and Professions Code Section 17538, residents of California are hereby notified of the following:
Auto Services Direct LLC., D/B/A TicketBust.com, located at 5716 Corsa Ave. Suite 104, in Westlake Village, CA, 91362, is a Legal Document Assistant registered in Los Angeles County and the provider of the electronic commercial service on this site.
The Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in California may be contacted in writing at 400 R. Street, Suite 3090, Sacramento, CA 95814 or by calling 1-800-952-5210. You may also feel free to contact firstname.lastname@example.org regarding any aspect of service relating to this site.
Upon your request, you may have this agreement sent to you by e-mail.
Notice to Consumer:
You may obtain information regarding free or low-cost representation through a local bar association or legal aid foundation and you may contact local law enforcement, a district attorney, or a legal aid foundation if you believe that you have been a victim of fraud, the unauthorized practice of law, or any other injury.
TicketBust is not an attorney, may not perform legal services that an attorney performs, and is not permitted to engage in the practice of law, including providing any kind of advice, explanation, opinion, or recommendation about possible legal rights, remedies, defenses, options, selection of forms, or strategies. The county clerk has not evaluated or approved the quality of our service.
You have the right to cancel our service within 24 hours of signing our contract. If you cancel this contract, we must refund any fees which you have paid, except for we may keep fees for services which have actually, necessarily and reasonably been performed on your behalf during the 24-hour period.
Pursuant to California Business and Professions Code Section 6410.5 you are hereby notified of the following:
1. TicketBust.com is not an attorney.
2. TicketBust.com is not a law firm.
3. TicketBust.com cannot represent you in court.
4. TicketBust.com cannot advise you about your legal rights or the law.
5. TicketBust.com cannot select legal forms for you.
6. TicketBust.com is registered in Los Angeles County and the registration number is 2015010849.
7. TicketBust.com’s registration is valid until February 1, 2018, after which it must be renewed.
8. To confirm that TicketBust.com is registered, you may contact the Los Angeles County Registrar-Recorder/County Clerk at P.O. Box 1208 Norwalk, CA 90650-1208, or 562-462-2177, or https://www.lavote.net/.
Required Items You Must Submit to Ticketbust:
After signing up for the TicketBust service the process of preparing your documentation immediately begins and we require that you provide us the following:
1. Signed Copy of our Service Contract - You have the right to cancel within 24 hours of signing our Service Contract.
2. Copy of your ticket - To properly prepare your docuTicketBust Grants You a Limited License To Use It's Services:ments we require a legible copy of the ticket the officer handed to you, or for red light camera violations the ticket you received in the mail with photos of the driver.
3. Incident details - To properly prepare your documents we require you to provide us your traffic ticket details by simply logging into your TicketBust account and answering your online ticket questionnaire.
4. Supporting documents if any are required by the court - such as insurance, registration, proof of corrections - This is not required for all tickets. The ticket the officer handed to you will indicate if the violation is correctable.
About TicketBust Service Fee Refund
TicketBust charges a Service Fee and a non-refundable Document Processing Fee as follows:
- Minor Violations - Cell phone and Seatbelt tickets - $99 ($49 Service Fee and non-refundable $50 Document Processing Fee)
- All Other tickets - $249 ($100 Service Fee and non-refundable $149 Document Processing Fee)
The Document Processing Fee and any expedite processing fees (to receive your documents sooner than 14 business days) or shipping fees (to receive a mailed copy of your documents) are non-refundable. The Service Fee (less any amount the court has reduced your fine by and/or less any discount given at checkout) is refundable subject to our terms and conditions.
To qualify for the Service Fee Refund you must have: (1) submitted your “required items” at least 10 days prior to your ticket due date, (2) an eligible ticket, (3) received a court decision notice stating your ticket was not dismissed by the courts and/or reduced to be a zero point violation – i.e. ticket changed to VC-21710 “Coasting,” (4) complied with the new trial requirements, (5) complied with all our terms and conditions. Service Fee Refund requests must be made within 60 days of the court finding you guilty at your New Trial or the postmarked date on the decision notice from the New Trial (whichever is later) and within 1 year from the date of purchase of TicketBust services.
To request a refund, you must submit a copy of your court docket or minute order from your New Trial, a signed TicketBust Refund Request Form (RR-1), and a copy of your TicketBust receipt for payment.
Tickets Not Eligible for Service Fee Refund
If your ticket requires a Mandatory Court Appearance or you are required to appear in court because you scheduled a Court Appearance, you will not qualify for our Service Fee Refund. In this case, we will prepare a letter for you to include with your documents requesting the court to waive your required appearance and allow you to file a Trial by Written Declaration. This request is up to the court’s discretion so you will need to verify with the court as to whether or not your request has been granted.
If you paid your bail directly to the court without requesting a Trial by Written Declaration and/or the court has otherwise closed your case because you did not request it from the court when paying your bail, you will not qualify for our Service Fee Refund. In this case, we will prepare a letter for you to include with your documents requesting the court to reopen your case for a Trial by Written Declaration. This request is up to the court’s discretion so you will need to verify with the court as to whether or not your request has been granted.
If you paid your bail directly to the court without requesting a Trial by Written Declaration and the court has otherwise set a court date requiring you to appear because you did not request a Trial by Written Declaration from the court when paying your bail, you will not qualify for our Service Fee Refund. In this case, we will prepare a letter for you to include with your documents requesting the court to allow you to file a Trial by Written Declaration and apply your bail payment. This request is up to the court’s discretion so you will need to verify with the court as to whether or not your request has been granted.
If you do not follow the court requirements for filing a Trial by Written Declaration including posting bail, you will not qualify for our Service Fee Refund. Bail is a court requirement and you must contact the court where your ticket is filed for the required amount.
About Trial de Novo - New Trial - Requirements
If the court does not dismiss your ticket after Trial by Written Declaration, you must provide us with a copy of your decision notice within 15 days of the courts finding you guilty or the postmarked date on the court decision notice (whichever is later). We will provide you with the Request for New Trial document (TR-220) for you to mail to the court. It your responsibility to mail your completed TR-220 document to court within 20 calendar days of the date you were found guilty. It is recommended that you send it certified mail. You are not eligible for the Service Fee Refund if you: (1) fail to ensure the court receives your TR-220 documents within the required timeframe, (2) fail to appear in court on your New Trial appearance date; (3) request traffic school without presenting your case to the court, (4) plead no contest or guilty without presenting your case to the court. When the court grants your Request for New Trial, you are given a date to appear, where you will be able to present your case to the court in person. If you are found guilty after the New Trial and wish to request a refund from us, you must provide us with the court docket or minute order from the trial.
You understand that your traffic ticket documents will be created based on information you have provided (copy of your ticket and details about your ticket) therefore you must provide correct information to TicketBust.
Since we do not provide opinions about your answers on the online questionnaire, ticket details given by you, or apply the law to the facts of your situation, it is your responsibility to ensure any documentation you submit to court is true, correct, and accurate.
The completed document you purchase from TicketBust is submitted to you electronically - you will receive a soft copy, unprinted digital document file (PDF). You can opt to purchase a hard copy at an additional cost.
If you wish to modify the document you must notify TicketBust of the edits you wish to be made by emailing email@example.com. TicketBust cannot give any opinions or recommendations about any modifications you request. TicketBust can only make modify or edit your documents at your specific direction, and according to your specifications or requests.
TicketBust Content is Subject to Change and Not Guaranteed:
We are constantly striving to keep TicketBust's documents and content accurate and up- to-date; however, the laws change periodically, and we cannot guarantee that all of the information contained in the TicketBust service, is always current.
We also do not guarantee that your ticket will be dismissed by using the TicketBust service, because, ultimately the decision is that of the particular judge reviewing your case, not TicketBust.
The law varies between different jurisdictions, and may be interpreted differently as such by the various courts and judges. If legal advice for a specific, complex, or unique circumstance is needed, you should consult a licensed attorney. We do not guarantee that our products and services are appropriate for your jurisdiction; and, no Governmental entity has evaluated our knowledge or experience, or the quality of our service.
TicketBust is Only Intended for Certain California Traffic Tickets:
TicketBust's service is intended for use in contesting a current California traffic infraction ticket. The TicketBust service is not for you, if your ticket:
- is past due (or has a failure to appear);
- is a misdemeanor;
- is a parking ticket;
- is not filed with a California Superior Court;
Attorney Approved Defined:
Any general written defenses, forms, and/or documents that the Company uses to create the Trial by Written Declaration packages that are supplied to you or submitted to the court on your behalf have been reviewed by an attorney who is licensed to practice law in California. The Company advertises this practice as "Attorney Approved." The Company does not however warrant that an attorney reviews your individual legal documents that Company prepares for you exclusively. The Company provides an online portal to give visitors a general understanding of the legal process relating to traffic tickets, as well as to provide documents and written defenses to individuals who choose to utilize our services to assist with the preparation of their own legal documents for a trial by written declaration. At no time do we review your answers for legal sufficiency, draw legal conclusions, provide legal advice or apply the law to the facts of your particular situation. The Company and its services are not a substitute for the advice of an attorney. The Company strives to keep its legal documents accurate, current, and up- to-date. However, the laws change rapidly, and the Company cannot guarantee that all of the information contained in the website, given in documents, or verbally is always current. The law varies between different jurisdictions, and may be interpreted differently as such. If legal advice for a specific, complex, or unique circumstance is needed, customer should consult a licensed attorney.
Third Party Sites:
In the course of the TicketBust service, you may come across links to other websites, which are completely independent of TicketBust, and are provided to you only as a convenience.
When you access third-party sites, it is at your own risk. We can make no representation or warranty as to the accuracy, completeness, safety, or authenticity of the information contained a third party site, or the products or services provided or sold by, any such site.
TicketBust Retains All Rights in its Services:
TicketBust retains all right, title and interest in and to its services, including, without limitation: software, images, text, graphics, illustrations, logos, service marks, copyrights, photographs, videos, music, and all related intellectual property rights.
Except as otherwise provided in this agreement, you may not, and may not permit others to: (a reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer or create derivative works of any of our products and services; (b) sell, license, sublicense, rent, lease, distribute, copy, publicly display, publish, adapt or edit any of our products and services; or (c) circumvent or disable any security or technological features of our products and services.
TicketBust Grants You a Limited License To Use It's Services:
Subject to your compliance with this agreement, you are hereby granted a non-exclusive, limited, non-transferable, revocable license to use TicketBust’s services as we intend for them to be used. As a registered TicketBust user, you are licensed to keep, for your own personal records, electronic or physical copies of documents you have created on TicketBust. You may not copy the content of TicketBust’s forms or documents for use or sale outside of TicketBust. The documents are only intended to be used for you to mail to the court to contest your California traffic ticket.
In using TicketBust or any of its products and services, you agree not to:
- Intentionally or unintentionally violate any law, statute, ordinance or regulation, or use TicketBust in a way that facilitates any such violation.
- Disrupt or interfere with any other user’s use or enjoyment of TicketBust.
- Upload or otherwise transmit through the TicketBust any virus or other harmful, disruptive, or destructive file or code.
- Create a false identity, represent yourself as someone else, or sign an agreement as someone else or on behalf of someone else.
- Use or attempt to use another’s account, password, services, or systems.
- Attempt to transmit any content that you are not authorized to transmit.
- Disrupt or interfere with the security of, or otherwise cause harm to, TicketBust, its products and services, system resources, accounts, passwords, servers, or networks connected to or accessible through TicketBust.
The design, text, graphics, and selection and arrangement thereof, of TicketBust’s products and services are Copyright © TicketBust.com. All rights reserved.
Except as expressly set forth in these Terms of Service, All of the Content on the Site and contained in the Services is provided AS IS for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners, except as permitted through TicketBust’s Site and under these Terms of Service.
Notwithstanding the foregoing, you retain ownership of any User Submissions , but by posting them to the Site, grant TicketBust an irrevocable, perpetual, non-exclusive, royalty-free, fully paid, worldwide license, assignable and the right to sublicense, to reproduce, make derivative works of, translate, distribute, publicly perform and publicly display in any form or medium, whether now known or later developed, make, use, sell, import, offer for sale, otherwise commercially exploit and exercise any and all such rights. If you have any rights to the User Submissions that cannot be licensed to us (such as moral rights in some countries), you unconditionally and irrevocably waive the enforcement of such rights.
No Incorporating Our Service:
Including our service within any third-party service is not permitted without our prior written consent.
TicketBust reserves the right, in its sole discretion, to terminate your access to any of our services at any time, without notice.
By emailing firstname.lastname@example.org, you may provide your feedback, suggestions, and ideas on TicketBust’s services. You grant us the irrevocable right to use your feedback and incorporate your suggestions into our services without any obligation to provide attribution or compensation to you or any third party.
Because TicketBust is a do-it-yourself tool, the accuracy and sufficiency of documents produced using TicketBust ultimately depends on user input, which input TicketBust does not review. Moreover, the law is a personal matter, and no general tool like TicketBust is appropriate in every circumstance. Therefore, we don’t make any claims about quality, accuracy, legal sufficiency, legal enforceability, or appropriateness of TicketBust for your needs. If you require legal advice or help on your specific situation, you should consult a licensed attorney in your area.
TicketBust service is offered as-is and as-available. TicketBust disclaims all warranties of any kind, express or implied, including those of merchantability, fitness for a particular purpose, and non-infringement.
TicketBust disclaims liability for any loss, injury, claim or damage related to your use of its products and services, including without limitation, those resulting from errors or omissions, a site or application being down, or data loss. TicketBust will not be liable to you for any indirect, incidental, consequential, reliance or special damages, including without limitation damages arising from any court action or legal dispute.
You agree to indemnify and hold harmless TicketBust and its officers, agents, employees, representatives, and assigns from any costs, damages, expenses, and liability caused by your use of any of TicketBust’s products and services, your violation of these Terms and Conditions, or your violation of any rights of a third party through use of TicketBust or its content.
Modification of These Terms and Conditions:
We reserve the right to modify these Terms and Conditions. You agree that your use of TicketBust service after a modification will be treated as acceptance of the modified Terms and Conditions.
Venue in Case of Dispute Between You and TicketBust:
You agree that any disputes arising over your use of TicketBust will be governed by the laws of the state of California, that California courts will have exclusive jurisdiction over any such disputes, and that in accordance with state law the county in which the client has his or her primary residence will serve as the venue.
The headings of sections in this agreement are for convenience only and are not intended to affect the meaning of the agreement.
The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. Any rule of construction to the effect that ambiguities are to be resolved against the drafting party shall not apply in interpreting this Agreement.
Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed as much as possibly consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.
This is the entire agreement between you and TicketBust, with respect to your use of the TicketBust service. We reserve any rights not expressly granted here.
Although many of our customers have their ticket dismissed or reduced using our service, some do not. In those cases we offer a refund of our Service Fee if your traffic ticket doesn't get dismissed. Please make sure and read out terms and conditions regarding our Service Fee Refund.
ABC News Channel 7 Feature Ticketbust.com
Interviewed by Ric Romero, CA
Ric Romero, consumer specialist for Channel 7 ABC News, features TicketBust.com. Mr. Romero states "TicketBust.com says it's helping California traffic violators beat tickets without them ever having to show up in court." TicketBust fights tickets by helping drivers file what's known as a Trial by Written Declaration, which allows drivers to contest the ticket in writing.
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